Returns + Cancellation

What If I Received the Wrong Item?

We’re sorry for the inconvenience caused.
If you received an incorrect item, please email info@dearlassie.com and our customer care team will assist you promptly.

Exchange Policy

You may request an exchange within 14 days of placing your order. Exchange requests submitted after this timeframe will not be approved.

Items must be unused, undamaged, and returned in their original packaging to qualify for an exchange.

To start an exchange, please contact info@dearlassie.com. We will provide return instructions and the appropriate address.

Return Guidelines

We accept returns within 14 days from the date of delivery.
Returned items must remain in original condition and packaging.

Return Request Process

Send an email to info@dearlassie.com including:

• Order number
• Reason for return:
  • Item was not suitable
  • Wrong or defective product (please include images)
  • Product did not match expectations
  • Other reason

Our support team will reply with further instructions.

Return Confirmation

Return inspections typically take a few working days. You will receive an email confirmation once your return has been processed.

For updates, please contact info@dearlassie.com.

Refund Timeline

Refunds are processed within 7 business days after the returned item has been received and approved.

For refund-related questions, email info@dearlassie.com.

Original Packaging Requirement

Returned items must be suitable for resale.
Items sent back without the original packaging will not be eligible for return.

Shipping Cost Responsibility

Customers are responsible for all shipping fees related to returns or exchanges.